As you may be aware, from 1st October 2015, it became a criminal offence to sell electronic cigarettes and e-liquid to any person under the age of 18. We are a responsible company and since we were established in 2012, have never knowingly sold to minors with a strict identification process for our shop customers.
As part of these Regulations, Electronic Cigarette companies are now required to conduct age related verification on all orders received online which include the above items, to ensure the purchaser is aged 18 or over. We have therefore partnered with Experian Limited who conduct our verification checks using databases available to them. Unfortunately, such checks are the only way we are able to keep within the law and confirm your age.
Please note that we are a registered company under the Data Protection Act ( Number ZA150150) and all data which you provide is securely kept in line with DPA Regulations.
Any customers ordering flavoured concentrates and DIY products (Non Age Related Products) will not need to be verified and your order will be sent on the same day basis as normal service.
For any orders from existing customers we receive without a date of birth, We will send an email asking you to provide this and hold your order for 24 hours. If no response is received, we will cancel your complete order and issue a refund. For news customers who we cannot verify, we will also cancel your order and issue a same day refund.
Please be assured that we will only ever have to verify you once and all future orders carrying age restricted items will automatically be processed without further contact.
The Leisure Liquids Team